CBS -Benefits to Customers

As mentioned in the previous posts , the customer is no longer the customer of a bank branch but that of the bank itself. With this status change, he can bank with the bank as a whole rather than with his specific branch. Any where and any time banking facilities are the ultimate customer benefitson account of CBS implementation.

Customer can enjoy the

1. Online and real time banking facilities through ATMs
2. Point of sale terminals (POS) Internet
3. Mobile phones and Kiosks
4. Quick realisation of instruments lodged for collection
5. on-line and easy fund transfer (intra-bank as well asinter-bank) etc

these are other benefits to the customers, as CBS eliminates the physical transit of transfer/realisation advices using the postal system. Customers can issue multi city cheques to their clients rather than depend on demand drafts for the out station and third party payments to a large extent. With CBS put in place, bank personnel get more time for customer care and this is surely going to be a step towards customer delight.